Have Questions?
Tidy Tribe's got answers – find our most frequently asked questions below.
What does a deep cleaning entail?
Deep cleaning goes beyond regular cleaning to target hidden dirt, grime, and buildup. It includes tasks like scrubbing tile grout, cleaning under furniture and appliances, detailed dusting of hard-to-reach areas, disinfecting surfaces, and thoroughly cleaning kitchens, bedrooms and bathrooms, including cabinets, light fixtures, and more. It leaves your space refreshed and spotless!
Do I need to provide cleaning supplies?
No, you don’t need to provide cleaning supplies. Our pricing includes all cleaning materials for every service, except for the Me Boafo Mini package and For My Bachelors,, which is for regular cleaning. For this package, clients are expected to provide their own supplies.
Why do you need videos and photos of the area to be cleaned?
Videos and photos help us accurately assess the work required and determine the scope of cleaning. This ensures we provide a fair and transparent quote tailored to your needs, avoiding any risk of underpricing or overpricing.
How long does the cleaning take?
The duration of each cleaning job varies depending on the size of the space, its condition, and the specific services required. We customize our approach to ensure thoroughness, so times can differ based on individual needs.
What happens if I’m not satisfied with the service?
All feedback is channeled through our official number, 0570993331, which is directly managed by our CEO. This ensures your concerns are addressed promptly. If rework is necessary, it will be carried out within a reasonable time frame to guarantee your satisfaction.
How do I book a service?
To book a service, simply fill out our “Get a Free Quote” form, and we’ll get back to you as soon as possible. For any questions, feel free to call or WhatsApp us at 0570993331. We’re here to make the process smooth and hassle-free!
What exactly is included in a "regular cleaning" session?
Our regular cleaning covers the essential maintenance of your space, including:
– Thorough dusting of all accessible surfaces
– Comprehensive sweeping of floors
– Complete mopping of all floor areas
– Detailed bathroom scrubbing, including fixtures and surfaces
Keep in mind that while our regular cleaning focuses on these core tasks, we can discuss additional specific requirements for your unique space. Transportation and cleaning supplies are to be provided by the client, and pricing may slightly increase for spaces with multiple bedrooms.
Do you offer services for different types of living spaces?
Absolutely! We’ve designed our services to cater to various living situations:
– Our Me Boafo Package is perfect for mothers seeking comprehensive home management
– Bachelors Package offers a complete home care solution for professionals
– Me Boafo Mini provides essential cleaning for those wanting a streamlined service
– We also specialize in unique scenarios like new home cleaning, post-party cleanup, and Airbnb/short-stay cleaning
Each service can be customized to meet your specific needs, ensuring we provide the most appropriate solution for your lifestyle.
How does the laundry service work, and what are the additional costs?
Our laundry service is priced at an additional GH₵ 200 per month. A few key points to note:
– The standard package covers laundry for one laundry basket
– If you have more than one laundry basket, there’s an extra charge of GH₵ 50
– For specialized cleaning like our Natural Washer service, we provide meticulous hand washing for delicate items
– We recommend discussing your specific laundry needs during the initial consultation to get a precise quote
What makes Tidy Tribe different from other cleaning services?
We pride ourselves on our holistic approach to home care:
– Customized packages that go beyond simple cleaning
– Additional services like personal shopping and weekend cooking
– Specialized solutions for unique scenarios (move-in cleaning, post-party cleanup)
– Attention to individual client needs
– Professionally trained staff who understand the nuanced requirements of different living spaces
Our goal is not just to clean, but to provide a comprehensive home management solution that gives you more time to focus on what matters most.
Are your cleaning products safe for children, pets, and people with allergies?
We prioritize the health and safety of our clients:
– We use eco-friendly, hypoallergenic cleaning solutions
– Our products are selected to minimize chemical exposure
– For clients with specific sensitivities, we’re happy to discuss and accommodate special product requirements
– We can use client-provided cleaning products if preferred
Our Natural Washer service, in particular, uses gentle, pH-neutral detergents that are kind to fabrics and skin.